Every extension gets a voicemail box automatically (shared common-area phones don't). You can listen from any handset or from the visual inbox in the browser phone.
Mailbox settings
Under Voicemail & Media, each box has:
- A PIN
- Email delivery — send new voicemails to an email address
- A storage cap — the maximum number of messages to keep
- Greetings — recorded from the handset
- A message-waiting indicator on the phone
Visual voicemail inbox
In the phone workspace, the Voicemail tab lists your messages:
- New vs old, with new messages highlighted
- Play a message (it's marked read automatically)
- Mark as read or delete
- Dial
*97from any handset to check voicemail by phone
Transcripts & summaries
Open a message and you'll see an automatic text transcript plus a one-line summary — so you can triage voicemail at a glance without listening. The first few lines show inline, with Show full transcript to expand. Live calls can get the same treatment — transcripts, recaps, and action items — in the AI voice suite for business calls.
Tip
Prefer forwarding to voicemail? See Forwarding, follow-me & DND for how unanswered calls reach the box (or get forwarded elsewhere instead).