Business hours, holidays & time conditions

Send calls to different places depending on when they arrive — open vs closed, holidays, or any time window you define. These tools live under Numbers & Routing, and they're the scheduling half of intSignal's business-hours and holiday call routing.

Business hours

Attach an open/closed schedule to an inbound number:

• Days — a preset like Mon–Fri, or (in Advanced) individual-day checkboxes
• Open window — start and end time
• Open destination and Closed destination — each can be an extension, ring group, queue, menu, announcement, or voicemail
• Advanced: a lunch break — a mid-day closed window

Holidays

Fixed-date overrides that bypass the weekly schedule for a single day:

• Date, Name, and the Destination for that day (e.g. a holiday greeting announcement)

Manual day/night override

A one-click switch to force a number open or closed without editing the schedule — useful for an unexpected early close or an all-hands.

• Per number: Auto, Force-open, or Force-closed

Precedence: manual override → holiday → weekly schedule.

Time conditions (reusable)

A time condition is a named, reusable time branch you can drop into any destination field — unlike business hours, which attach to a single number.

• Number, name, days, start/end time, optional lunch window
• An in-hours destination and an off-hours destination

Because it's selectable anywhere a destination is picked, you can, for example, send a queue's overflow to a time condition so after-hours callers reach a different voicemail than daytime callers.