Who is Service & Dispatch for?

Service providers who run field operations — telecom and ISPs, technology and managed-service firms, IoT fleet operators, and utilities/grid operators. Anyone dispatching technicians to sites and needing monitoring, ticketing, SLAs, and customer communication in one place.

How is this different from using separate tools?

Most providers stitch together a monitoring tool, a ticketing system, a dispatch app, and a mass-texting tool. Here they’re one system: an alert becomes a ticket, the ticket dispatches a tech, the SLA is tracked, and the customer is notified — with no re-keying between disconnected products.

Can alerts create tickets and dispatch automatically?

Yes. Monitoring watches your assets, network, IoT devices, and grid telemetry; when something crosses a threshold or fails, it auto-creates a prioritized ticket, which can route to the nearest qualified technician and start the SLA clock.

Does it help with compliance?

Every action is time-stamped into an audit trail, with SLA and uptime reporting, asset service history, and safety/certification records — so regulatory reporting and audits are a report export, not a scramble.

Can it be white-labeled or run by intSignal?

Yes. It’s multi-tenant and can be white-labeled for your brand, and you can add intSignal-managed operations if you want our team to help run monitoring and dispatch.

Product · Service operations

intSignal Service & Dispatch

Run field operations end-to-end — from alert to closed ticket.

One platform for service providers in telecom, technology, IoT, and grid: monitor your assets and network, turn alerts into tickets, dispatch the right technician, track the SLA, keep the audit trail for compliance, and keep customers informed — all in the same system, instead of stitching five tools together.

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Live, interactive demo — click around to explore.

Dispatch & schedulingAsset & network monitoringAlertingTicketing & SLAsCompliance & audit trailCustomer comms

intSignal Operations · dispatch boardLIVE

3Active jobs

1Available unit

12mAvg. ETA

Unassigned2

⚡ Substation 9 — relay faultP1 · SLA 04:00

Node 12 — link downP2 · just raised

En route1

Unit 7 · D. Okafor→ Substation 9 · ETA 12m

On-site2

Unit 4 · A. AlvarezTower 118 · antenna swap

Unit 9 · K. RoweNode 22 · fiber splice

Dispatch

Get the right tech to the right site — fast

See every unit, job, and site in one live board. The platform assigns the nearest qualified technician, tracks them from en route to on-site, and logs the work and parts used — so nothing falls through the cracks and every visit is accounted for.

Live dispatch — service territory

Critical siteAlert siteTechnicianUnit 7 en route · ETA 12 min

dispatchSee every site and unit on the map — assign the nearest qualified tech in a click.

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Smart assignment

Nearest qualified tech, by skill, location, and availability.

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Live status

En route, on-site, and completed — tracked in real time.

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Scheduling

Plan maintenance windows and recurring service visits.

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Work & parts logging

Capture labor, parts, and notes against each job.

One system, not five

Monitoring, tickets, compliance, and comms — connected

An alert becomes a ticket, a ticket becomes a dispatch, and the customer is kept in the loop — automatically, with the SLA and audit trail recorded the whole way.

Watch every asset and network — raise tickets automatically

Monitor grid, RF sites, IoT fleets, and core network from one pane of glass. When something degrades or fails, an alert becomes a prioritized ticket without anyone re-keying it.

✓Unified monitoringGrid, RF/towers, IoT gateways, and network — one view.

✓Alert-to-ticketAlerts auto-create prioritized, routed tickets.

✓Thresholds & healthHealthy / degraded / alerting states at a glance.

Monitoring — one pane across everything

Grid · substations
41 sitesHealthy

RF sites / towers
128 sitesDegraded

IoT gateways
3,040 nodesAlerting

Core network
22 devicesHealthy

monitorGrid, RF, IoT, and network in one view — an alert auto-raises a ticket.

Full platform

Everything in Service & Dispatch

Dispatch, monitoring, ticketing, compliance, and communication — grouped. Expand any area for the full list.

Dispatch & field service8

Live dispatch boardSmart technician assignmentSkill & location routingScheduling & maintenance windowsMobile technician appWork & parts loggingRoute optimizationCrew & unit tracking

Monitoring & alerting8

Asset monitoringNetwork monitoringIoT device monitoringGrid / SCADA telemetryHealth statesThreshold & anomaly alertsAlert-to-ticket automationEscalation policies

Ticketing8

Full ticket lifecycleAuto-created ticketsPriority & routingSLA timersPre-breach escalationLinked assets & sitesBulk & recurring work ordersKnowledge base

Compliance & reporting7

Audit trailSLA & uptime reportingRegulatory / compliance recordsCertifications & safety checksAsset service historyExecutive dashboardsExportable reports

Customer communication7

Automated SMS & emailLive status pageAppointment remindersEn-route notificationsPost-service surveysCustomer portalBilling & invoicing hooks

Platform6

Multi-tenantRole-based accessAPIs & webhooksIntegrationsWhite-label optionOptional intSignal-managed operations

Replace five tools with one operations platform

Tell us what you run today — telecom, IoT, grid, or tech services — and we’ll map it into a single dispatch-to-invoice workflow.

Request a demo ⟶