Who is Service & Dispatch for?

Service providers who run field operations — telecom and ISPs, utilities and grid operators, managed-service firms, and IoT fleet operators. Anyone dispatching technicians to sites who needs monitoring, ticketing, SLAs, and billing in one place.

How is this different from using separate tools?

Most providers stitch together a monitoring tool, a ticketing system, a dispatch app, and a billing tool. Here they're one system: an alert becomes a ticket, the ticket dispatches a work order, the SLA is tracked, and the completed job is invoiced — with no re-keying between disconnected products.

Can alerts create tickets and dispatch automatically?

Yes. An on-site edge gateway monitors your equipment; when a reading crosses a threshold, it auto-creates a prioritized ticket that can route to the nearest qualified technician and start the SLA clock.

Does it connect to my field equipment?

Yes. The edge gateway speaks the common industrial protocols — Modbus, DNP3, OPC-UA, BACnet, SNMP, and MQTT — to PLCs, RTUs, meters, and IoT sensors, pulling telemetry for monitoring and safely pushing configuration under write-safety controls you operate.

Is there a mobile app for technicians?

Yes. Technicians see their assigned jobs, check in with a geofenced GPS check-in, and log parts, labor, checklists, and an on-site signature from the field.

Product · Infrastructure Control Platform

intSignal Service & Dispatch

Run field operations end-to-end — from a device alert to a closed, invoiced job.

One platform for service providers in telecom, utilities, and IoT: monitor equipment through an on-site edge gateway, turn threshold breaches into prioritized tickets, dispatch the nearest qualified technician, track every SLA, capture the on-site work, and invoice it — all in one system instead of stitching five tools together.

Request a demo ⟶Read the docs →

Live, interactive demo — click around to explore.

Monitoring & alertsTicketing & SLAsDispatch & work ordersEdge gatewayAssets & inventoryBilling

👆 Interactive demo — click any tab to explore

IICPSearch…/AK

Operations overview

Your live command center — tickets, dispatch, and infrastructure at a glance.

Active tickets149 open · 5 acknowledged

SLA breached23 at risk

Active alerts5auto-filing tickets

Work in progress76 scheduled · 21 total

Technicians active8of 12 on roster

Devices online41/443 offline

Monitored assets312across 27 sites

Needs attention

3 tickets past SLAView →

2 edge devices offlineView →

1 asset unhealthyView →

Open tickets by priority

Emergency1

Critical2

High4

Medium5

Low2

Work orders by status

Scheduled6

Dispatched2

In progress7

Completed18

Cancelled1

Asset health

Healthy286

Degraded18

Alerting6

Unknown2

This is a live mockup — click the tabs above to explore the console.

Dispatch

Get the right tech to the right site — fast

See every site, unit, and job on one board. The platform ranks the nearest qualified technician by skill, location, and availability, rejects double-bookings, and verifies arrival with a geofenced check-in — while the technician logs parts, labor, and a sign-off from the mobile app.

Live dispatch — service territory

Critical siteAlert siteTechnicianUnit 7 en route · ETA 12 min

dispatchSee every site and unit on the map — assign the nearest qualified tech in a click.

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Smart assignment

Nearest qualified tech — by skill, location, and availability.

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Double-booking protection

Overlapping schedules are rejected automatically.

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Geofenced check-in

GPS confirms the technician is on site before work starts.

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Work, parts & sign-off

Log labor and parts, tick the checklist, capture a signature.

One system, not five

Monitoring, tickets, dispatch, and billing — connected

A threshold breach becomes a ticket, the ticket dispatches a work order, the SLA is tracked the whole way, and a completed job turns into an invoice — with no re-keying between disconnected tools.

Watch every asset and network — raise tickets automatically

An on-site edge gateway pulls live telemetry from your PLCs, RTUs, meters, and IoT devices. When a reading crosses a threshold, an alert opens a prioritized ticket without anyone re-keying it.

✓Edge-gateway telemetryModbus, DNP3, OPC-UA, BACnet, SNMP, and MQTT.

✓Alert-to-ticketThreshold rules open prioritized, routed tickets.

✓Health at a glanceHealthy / degraded / alerting states across sites.

Monitoring — one pane across everything

Grid · substations
41 sitesHealthy

RF sites / towers
128 sitesDegraded

IoT gateways
3,040 nodesAlerting

Core network
22 devicesHealthy

monitorGrid, RF, IoT, and network in one view — an alert auto-raises a ticket.

Full platform

Everything in Service & Dispatch

Monitoring, tickets, dispatch, assets, customers, and billing — grouped. Expand any area for the full list.

Monitoring & edge8

On-site edge gatewayPLC / RTU / meter / IoT connectivityModbus · DNP3 · OPC-UA · BACnet · SNMP · MQTTLive telemetryThreshold alert rulesAlert-to-ticket automationDevice commands & write safetySigned firmware updates

Tickets & SLAs8

Full ticket lifecyclePriorities & routingSLA response & resolution timersPre-breach escalationTwo-tier on-callAuto-created from alertsFiltering & searchAudit trail

Dispatch & field service8

Work-order lifecycleSmart technician assignmentDouble-booking protectionDispatch calendarMobile field appGPS + geofenced check-inParts, labor & checklistsOn-site e-signature

Assets, inventory & maintenance6

Asset hub & service historyWarranty trackingParts inventoryPreventive maintenance plansMaintenance windowsSites & locations

Customers & billing6

Customers & contactsRead-only customer portalInvoices from work ordersLabor & parts pricingSent / paid trackingIn-app & email notifications

Platform & developers7

Sign in with MicrosoftRoles & permission groupsMembers & invitationsREST API & API keysOutbound webhooksCSV exportsAudit log

Replace five tools with one operations platform

Tell us what you run — telecom, utilities, or IoT — and we'll map monitoring, dispatch, and billing into a single alert-to-invoice workflow. Or dig into the documentation.

Request a demo ⟶

Get started

Request a demo of Service & Dispatch

Tell us a little about your environment and a specialist will walk you through Service & Dispatch on a live demo — and put together pricing built for your scale.

Prefer to talk now? Call 1-888-984-1634.