UCaaS · Pricing
Enterprise UCaaS pricing that scales with you
One platform for calling, meetings, messaging, fax and an AI layer that answers, routes and summarizes for you. Seats are a flat per-user price; AI is metered, so you pay only for what you use.
Drag or type to see what each plan costs. Your choice carries into signup.
Yearly billing saves up to 21%.
Prices below are for 1 user, billed annually.
A serious cloud phone and messaging for every team.
total
- ▸Unlimited calling in the US & Canada
- ▸Business SMS/MMS — 100 texts / user / mo
- ▸One phone number (DID) per user
- ▸100 pooled toll-free minutes / mo, then $0.02 / min
- ▸Auto-attendant (single level) & voicemail-to-email
- ▸AI voicemail transcription
- ▸Web, desktop, iOS & Android apps, E911
- Free number porting
- No contract on monthly billing
Full unified communications with the visual call-flow builder.
total
- ▸Video meetings up to 100 + team messaging
- ▸Multi-level IVR & the visual call-flow builder
- ▸Automatic call recording
- ▸Business SMS — 1,000 / user / mo + campaigns
- ▸Online fax — 200 pages / user / mo
- ▸1,000 pooled toll-free minutes / mo, then $0.02 / min
- ▸HIPAA BAA included at no charge
- ▸Live transcription & captions
- ▸Advanced analytics + developer API & webhooks
- Free number porting
- No contract on monthly billing
AI-native voice — agents, routing and audio that work 24/7.
total
- ▸AI Voice Agent — conversational IVR / receptionist
- ▸AI agent assist & smart routing
- ▸AI audio / voice generation (studio TTS)
- ▸AI meeting notes, summaries & real-time sentiment
- ▸Video meetings up to 300 + 25 GB recording
- ▸5,000 pooled toll-free minutes / mo, then $0.02 / min
- ▸HIPAA BAA included at no charge
- ▸$8 / user / mo AI usage credit included
- ▸SSO (SAML/OIDC) & SCIM provisioning
- Free number porting
- No contract on monthly billing
Global scale, compliance, contact center and custom AI.
- ▸Cloud contact center (CCaaS) seats
- ▸HIPAA BAA, compliance evidence packet, data residency options
- ▸Global numbers in 100+ countries
- ▸Custom & cloned AI brand voices
- ▸Unlimited call flows & meetings up to 500
- ▸10,000+ pooled toll-free minutes / mo, then $0.02 / min
- ▸$15 / user / mo AI credit + committed-use rates
- ▸Dedicated CSM & a written availability SLA
- Free number porting
- No contract on monthly billing
Keep your phone system
AI Voice Agent, in front of whatever you run today
You do not have to replace a working phone system to get an AI receptionist. The voice agent can sit in front of your existing platform: it answers, understands what the caller wants, resolves what it can, and hands the rest to the right person on your current system. Billed at the same metered rates as the tiers above — $0.08 per AI-handled minute, with no per-seat charge for the people it transfers to.
We run the integration and the call flows as a managed service, so the agent behaves the way your front desk does rather than the way a template does.
Totals are list price in USD — your seat count times the per-user rate — before any volume discount, tax or add-on. Yearly plans show the monthly-equivalent price, billed annually. SIM / business-mobile is a separate $60 / user / mo add-on. Volume discounts apply at 50, 250 and 1,000+ seats, so larger teams pay less than shown here.* “Unlimited” SMS is subject to fair-use and carrier 10DLC throughput. Security & compliance ⟶
What the all-in price looks like
The figure above is the platform. Below is the same plan with the things most businesses actually use added on — and the taxes and regulatory fees that apply to any US business phone service, so nothing arrives as a surprise on the first invoice.
Worked example — 25 users on Pro, billed annually
| Pro seats25 users × $33 per user / month | $825 |
|---|---|
| Business SMS1,000 texts / user / month, included in Pro | included |
| Online fax200 pages / user / month, included in Pro | included |
| Toll-free numberone number at $15 / month | $15 |
| Toll-free minutes1,200 minutes — 200 over the pooled allowance at $0.02 / min | $4 |
| AI receptionist500 AI-handled minutes × $0.08 / min | $40 |
| Monthly total | $884 |
$35.36 per user / month all-in, before taxes and regulatory fees. Assumes 1,200 toll-free minutes and 500 AI-handled minutes a month; change either and the metered lines move. SMS and fax are not extra on Pro — they are part of the seat.
Taxes & regulatory fees
Business phone service carries fees no provider sets or keeps. They are charged on top of the price above and vary by state and by the services on your account:
- Federal Universal Service Fund — a percentage of interstate and international charges, set quarterly by the FCC.
- State and local telecom taxes — set by your state, county and city, and applied to the service address on each line.
- 911 / E911 fees — a flat per-line amount set by your state or municipality.
- State Universal Service and regulatory surcharges — where your state levies them.
These are pass-through amounts, so we quote them from your actual service addresses rather than publish a national average that would be wrong for most buyers. Your exact total — platform plus every fee — is itemised on the order before you pay, and never changes between the quote and the first invoice.
What's included, and what it usually costs separately
Four capabilities decide what a phone system actually costs. Each is commonly sold as a per-user add-on on top of a seat price. On our tiers they are part of the seat or metered at published rates.
| Capability | With us | Typically sold as |
|---|---|---|
| AI receptionist / voice agent | Included in AI Suite with a monthly AI credit; metered at $0.08 per AI-handled minute on any tier | a separate per-user add-on, commonly $25–$60 / user / mo |
| Conversation intelligence — transcription, summaries, sentiment | Included from Pro (transcription) and AI Suite (summaries, real-time sentiment, AI QA) | a separate per-user add-on, commonly $25–$60 / user / mo |
| Call queues & multi-level IVR | Unlimited queues and the visual call-flow builder from Pro | a contact-centre or advanced tier upgrade |
| High-volume business SMS | 1,000 texts / user / mo on Pro, with campaigns and 10DLC registration | a messaging bundle billed per message or per user |
“Typically sold as” describes how these capabilities are commonly packaged across the business-phone market, not any one provider's price list. Compare against the quote in front of you.
Compare plans
Every feature, side by side
| Feature | Core | Pro | AI Suite | Enterprise |
|---|---|---|---|---|
| Calling & phone system | ||||
| Unlimited US & Canada calling | ✓ | ✓ | ✓ | ✓ |
| Phone numbers (DID) per user | 1 | 1 | 1 | Pooled |
| Business SMS / MMS per user | 100 | 1,000 | Unlimited* | Unlimited* |
| Auto-attendant / IVR | 1 level | Multi-level | Multi + AI | Unlimited |
| Visual call-flow builder | — | ✓ | ✓ | ✓ |
| Call recording | On-demand | Automatic | Automatic + AI | Automatic + AI |
| Call queues & ring groups | 3 | Unlimited | Unlimited | Unlimited |
| Toll-free number included | — | 1 | 1 | Pooled |
| Pooled toll-free minutes / mo | 100 | 1,000 | 5,000 | 10,000+ |
| Toll-free overage | $0.02 / min | $0.02 / min | $0.02 / min | $0.02 / min |
| Free number porting | ✓ | ✓ | ✓ | ✓ |
| No contract on monthly billing | ✓ | ✓ | ✓ | ✓ |
| Global numbers (100+ countries) | Add-on | Add-on | Add-on | ✓ |
| Meetings & collaboration | ||||
| Video meeting capacity | 100 | 100 | 300 | 500 |
| Team messaging & presence | ✓ | ✓ | ✓ | ✓ |
| Cloud recording storage | 1 GB | 10 GB | 25 GB | Unlimited |
| Whiteboard, breakout, screen share | ✓ | ✓ | ✓ | ✓ |
| Webinars & virtual events | Add-on | Add-on | Add-on | Add-on |
| Large meetings (500 / 1,000) | Add-on | Add-on | Add-on | Add-on |
| Conference Rooms system | Add-on | Add-on | Add-on | Add-on |
| Online fax | ||||
| eFax pages per user / mo | — | 200 | 500 | Unlimited |
| AI layer (metered — see AI usage below) | ||||
| Live transcription & captions | — | ✓ | ✓ | ✓ |
| AI meeting notes & summaries | — | — | ✓ | ✓ |
| AI Voice Agent / conversational IVR | — | — | Included credit | Included credit |
| AI agent assist & smart routing | — | — | Included credit | Included credit |
| AI audio / voice generation | — | — | Included credit | Included credit |
| Real-time sentiment & AI QA scoring | — | — | ✓ | ✓ |
| Included AI usage credit / user / mo | — | — | $8 | $15 |
| Administration, security & support | ||||
| Analytics & dashboards | Basic | Advanced | Advanced + AI | Advanced + AI |
| SSO (SAML/OIDC) & SCIM | — | — | ✓ | ✓ |
| Role-based admin & audit logs | ✓ | ✓ | ✓ | ✓ |
| HIPAA BAA | — | ✓ | ✓ | ✓ |
| Compliance evidence packet | — | — | On request | ✓ |
| Data residency options | — | — | Add-on | ✓ |
| Contact center (CCaaS) seats | — | — | Add-on | ✓ |
| Developer API, webhooks, SDKs | — | ✓ | ✓ | + custom |
| Support | 24×7 | 24×7 | 24×7 priority | 24×7 + CSM |
Add-on · Business mobile
Put the business line on any phone — SIM included
A cellular SIM (physical or eSIM) that carries the user’s business number at the network layer — true fixed-mobile convergence. Calls, texts and data ride the business identity with no app, seamless Wi-Fi ↔ cellular handoff, and full call-flow, recording and compliance capture on the mobile line. Nationwide 5G.
- ▸ One number across desk, app and mobile
- ▸ No app required — works on the native dialer
- ▸ Recording & retention on the cellular line
- ▸ Pooled data options at Enterprise
AI usage · metered
Pay only for the AI you use
The AI layer is usage-based with transparent per-unit rates. AI Suite includes an $8 / user / mo credit and Enterprise $15, pooled across your account. Volume discounts kick in automatically: 15% off at 100k units, 25% at 500k, 35% at 1M+.
| AI capability | Unit | Rate |
|---|---|---|
| AI Voice AgentConversational IVR / AI receptionist that answers, understands and resolves. | per AI-handled minute | $0.08 |
| AI Agent Assist & Smart RoutingReal-time intent, whisper prompts, next-best-action and skills routing. | per connected minute analyzed | $0.03 |
| AI Audio / Voice GenerationStudio-grade text-to-speech for greetings, prompts and IVR audio. | per 1,000 characters | $0.02 |
| Custom / Cloned Brand VoiceYour brand's own synthetic voice across every prompt. | per 1,000 characters | $0.06 + $500 / voice |
| AI TranscriptionAccurate transcripts for calls and meetings. | per minute | $0.015 |
| AI Summaries & NotesRecaps and action items for calls, meetings and tickets. | per item | $0.40 |
| Real-time Sentiment & AI QALive sentiment and automatic quality scoring on every call. | per minute | $0.02 |
| AI Knowledge / RAG answersGrounded answers for agents and self-service. | per 1,000 answers | $12 |
Example. An AI receptionist handling 5,000 calls a month at ~2 minutes each is 10,000 AI-handled minutes — about $800 before included credits — answering every call 24/7 with zero added seats.
Add-on · Webinars & events
Webinars and virtual events, priced by reach
Video meetings are included with every seat. Webinars and large events add registration, backstage, Q&A and CRM sync — priced per host by audience size.
| Capacity | Per host / month, billed yearly |
|---|---|
| 500 attendees | $79 |
| 1,000 attendees | $170 |
| 3,000 attendees | $440 |
| 10,000 attendees | $1,090 |
| 25,000+ / summit | Custom |
Every webinar tier includes branded registration, practice/backstage mode, Q&A and polls, simulive & on-demand replay, HubSpot / Salesforce / Marketo sync, source attribution, optional paid ticketing, and a post-event AI summary with lead scoring. See the webinar platform ⟶
Add-ons
Round out the plan
Extra direct-dial numbers on any user or flow.
Plus $0.02 / min inbound. Vanity numbers available.
Local presence in 100+ countries.
Raise a single host's meeting capacity to 500.
Raise a single host's meeting capacity to 1,000.
One-touch join, dual screen, calendar & signage.
Top up metered AI usage; larger packs discount more.
Omnichannel queues, WFM and supervisor tools.
Build the exact plan you need
Tell us your seat count, the states and countries you operate in, and how much AI you expect to run — we’ll model it and show you a live demo.