How does UCaaS pricing work?

Seats are a flat price per user, per month — pick Core, Pro, AI Suite, or Enterprise. Billing yearly saves about 21% versus monthly. On top of seats, the AI layer is metered (you pay per minute or per 1,000 characters for what you actually use), and mobile SIM, webinars, large meetings, extra numbers and compliance packs are add-ons. There are no activation fees.

Why is AI priced by usage instead of per seat?

AI voice agents, smart routing and audio generation scale with call and event volume, not headcount — a 20-person team might run a busy 24/7 AI receptionist while a 200-person team barely uses it. Metering means you never overpay for a flat AI seat you don't use. AI Suite includes an $8/user/mo credit and Enterprise $15, pooled across your account, and volume discounts start at 100k units.

What are the AI usage rates?

AI Voice Agent (conversational IVR) is $0.08 per AI-handled minute; AI agent assist & smart routing $0.03 per analyzed minute; AI audio/voice generation $0.02 per 1,000 characters; custom/cloned brand voice $0.06 per 1,000 characters plus a one-time $500 per voice; AI transcription $0.015/min; summaries $0.40 each; real-time sentiment & QA $0.02/min. Volume discounts are 15% at 100k units, 25% at 500k, and 35% at 1M+.

Is the SIM / business mobile line included?

No — the business-mobile SIM is a separate $60 per user, per month add-on. It puts the user's business number on their phone at the network layer (physical SIM or eSIM), so calls, texts and data ride the business identity with no app, seamless Wi-Fi/cellular handoff, and full recording and compliance capture on the mobile line.

Are meetings and webinars included?

HD video meetings are included with every seat, up to 100 participants on Core/Pro, 300 on AI Suite and 500 on Enterprise. Webinars and large events (500 to 25,000+ attendees) are a separate add-on priced per host by audience size, and large-meeting boosts (500/1,000) and Conference Rooms systems are add-ons too.

Do you offer volume or annual discounts?

Yes. Every tier is about 21% cheaper billed annually, and seat volume discounts apply at 50, 250 and 1,000+ users. Enterprise adds committed-use AI rates. Tell us your seat count and expected AI usage and we'll model the exact number.

Can I mix plans across my team?

Yes. Assign Core to shared or lightweight users, Pro to everyday staff, and AI Suite to the teams that need AI voice, agent assist and automation — all on one account, one admin console and one bill.

UCaaS · Pricing

Enterprise UCaaS pricing that scales with you

One platform for calling, meetings, messaging, fax and an AI layer that answers, routes and summarizes for you. Seats are a flat per-user price. AI is metered, so you pay only for what you use. Mobile SIM, webinars and large events are simple add-ons.

Save up to 21%

Core

A serious cloud phone and messaging for every team.

$22/ user
/ month

billed annually — save 21%

Start with Core ⟶

Core includes

▸Unlimited calling in the US & Canada
▸Business SMS/MMS — 100 texts / user / mo
▸One phone number (DID) per user
▸Auto-attendant (single level) & voicemail-to-email
▸AI voicemail transcription
▸Web, desktop, iOS & Android apps
▸100+ integrations, E911, 99.999% SLA

Every feature, side by side

Feature	Core	Pro	AI Suite	Enterprise
Calling & phone system
Unlimited US & Canada calling	✓	✓	✓	✓
Phone numbers (DID) per user	1	1	1	Pooled
Business SMS / MMS per user	100	1,000	Unlimited*	Unlimited*
Auto-attendant / IVR	1 level	Multi-level	Multi + AI	Unlimited
Visual call-flow builder	—	✓	✓	✓
Call recording	On-demand	Automatic	Automatic + AI	Automatic + AI
Call queues & ring groups	3	Unlimited	Unlimited	Unlimited
Toll-free number included	—	1	1	Pooled
Global numbers (100+ countries)	Add-on	Add-on	Add-on	✓
Meetings & collaboration
Video meeting capacity	100	100	300	500
Team messaging & presence	✓	✓	✓	✓
Cloud recording storage	1 GB	10 GB	25 GB	Unlimited
Whiteboard, breakout, screen share	✓	✓	✓	✓
Webinars & virtual events	Add-on	Add-on	Add-on	Add-on
Large meetings (500 / 1,000)	Add-on	Add-on	Add-on	Add-on
Conference Rooms system	Add-on	Add-on	Add-on	Add-on
Online fax
eFax pages per user / mo	—	200	500	Unlimited
AI layer (metered — see AI usage below)
Live transcription & captions	—	✓	✓	✓
AI meeting notes & summaries	—	—	✓	✓
AI Voice Agent / conversational IVR	—	—	Included credit	Included credit
AI agent assist & smart routing	—	—	Included credit	Included credit
AI audio / voice generation	—	—	Included credit	Included credit
Real-time sentiment & AI QA scoring	—	—	✓	✓
Included AI usage credit / user / mo	—	—	$8	$15
Administration, security & support
Analytics & dashboards	Basic	Advanced	Advanced + AI	Advanced + AI
SSO (SAML/OIDC) & SCIM	—	—	✓	✓
Role-based admin & audit logs	✓	✓	✓	✓
HIPAA BAA, SOC 2, PCI, residency	—	—	Add-on	✓
Contact center (CCaaS) seats	—	—	Add-on	✓
Developer API, webhooks, SDKs	—	✓	✓	+ custom
Support	24×7	24×7	24×7 priority	24×7 + CSM

Add-on · Business mobile

Put the business line on any phone — SIM included

A cellular SIM (physical or eSIM) that carries the user’s business number at the network layer — true fixed-mobile convergence. Calls, texts and data ride the business identity with no app, seamless Wi-Fi ↔ cellular handoff, and full call-flow, recording and compliance capture on the mobile line. Nationwide 5G.

▸ One number across desk, app and mobile
▸ No app required — works on the native dialer
▸ Recording & retention on the cellular line
▸ Pooled data options at Enterprise

$60

per user / month

Explore business cellular ⟶

AI usage · metered

Pay only for the AI you use

The AI layer is usage-based with transparent per-unit rates. AI Suite includes an $8 / user / mo credit and Enterprise $15, pooled across your account. Volume discounts kick in automatically: 15% off at 100k units, 25% at 500k, 35% at 1M+.

AI capability	Unit	Rate
AI Voice AgentConversational IVR / AI receptionist that answers, understands and resolves.	per AI-handled minute	$0.08
AI Agent Assist & Smart RoutingReal-time intent, whisper prompts, next-best-action and skills routing.	per connected minute analyzed	$0.03
AI Audio / Voice GenerationStudio-grade text-to-speech for greetings, prompts and IVR audio.	per 1,000 characters	$0.02
Custom / Cloned Brand VoiceYour brand's own synthetic voice across every prompt.	per 1,000 characters	$0.06 + $500 / voice
AI TranscriptionAccurate transcripts for calls and meetings.	per minute	$0.015
AI Summaries & NotesRecaps and action items for calls, meetings and tickets.	per item	$0.40
Real-time Sentiment & AI QALive sentiment and automatic quality scoring on every call.	per minute	$0.02
AI Knowledge / RAG answersGrounded answers for agents and self-service.	per 1,000 answers	$12

≈

Example. An AI receptionist handling 5,000 calls a month at ~2 minutes each is 10,000 AI-handled minutes — about $800 before included credits — answering every call 24/7 with zero added seats.

Add-on · Webinars & events

Webinars and virtual events, priced by reach

Video meetings are included with every seat. Webinars and large events add registration, backstage, Q&A and CRM sync — priced per host by audience size.

Capacity	Yearly / host / mo	Monthly / host
500 attendees	$79	$99
1,000 attendees	$170	$210
3,000 attendees	$440	$540
10,000 attendees	$1,090	$1,290
25,000+ / summit	Custom	Custom

Every webinar tier includes branded registration, practice/backstage mode, Q&A and polls, simulive & on-demand replay, HubSpot / Salesforce / Marketo sync, source attribution, optional paid ticketing, and a post-event AI summary with lead scoring. See the webinar platform ⟶

Add-ons

Round out the plan

Additional local number (DID)$5 / mo

Extra direct-dial numbers on any user or flow.

Toll-free number$15 / mo

Plus $0.02 / min inbound. Vanity numbers available.

International numberfrom $10 / mo

Local presence in 100+ countries.

Large meeting — 500$50 / host / mo

Raise a single host's meeting capacity to 500.

Large meeting — 1,000$90 / host / mo

Raise a single host's meeting capacity to 1,000.

Conference Rooms system$50 / room / mo

One-touch join, dual screen, calendar & signage.

Extra AI credit pack$50 → $55 value

Top up metered AI usage; larger packs discount more.

HIPAA BAA / compliance packfrom $10 / user

BAA, PHI redaction and compliant retention.

Contact Center (CCaaS) seatfrom $75 / agent

Omnichannel queues, WFM and supervisor tools.

Build the exact plan you need

Tell us your seat count, the states and countries you operate in, and how much AI you expect to run — we’ll model it and show you a live demo.

Talk to sales ⟶← All UCaaS features