Managed IT · IT Outsourcing
Hand the whole IT function to one accountable company — help desk, endpoints, servers and cloud, network, security operations, and vendors — with published service standards, documented transition, and a clean way back out if you ever want it.
80 / 20
Our answer standard: 80% of help-desk calls answered by a live engineer within 20 seconds
70–75%
First-contact resolution target — most issues finished on the first call
99.95%
Availability commitment for the services and platforms we operate
IT outsourcing is the transfer of an organization's technology operations to an external provider that runs them under a contract with defined service levels. It covers the day-to-day function — support, infrastructure, security, and vendors — rather than a single project, and the provider is accountable for outcomes, not hours.
Support, infrastructure, cloud, network, security, and vendor management under one agreement. When something breaks there is no argument about whose problem it is.
A per-user or per-device subscription instead of salaries, recruitment, training, tooling licences, and the cost of whoever leaves next. Project work is quoted separately and approved before it starts.
24×7×365 help desk, monitoring, and a security operation with real analysts, staffed across shifts so nights, weekends, and holidays are covered properly rather than by whoever answers their phone.
Documentation, credentials, and asset records stay yours throughout and are handed over on exit. Outsourcing shouldn't mean nobody else can ever run your environment.
The whole function, or the parts of it you choose. Each area comes with its own service levels and reporting.
One number and one portal for your staff, with engineers who can resolve most issues on the first contact rather than triaging into a queue.
Device provisioning, patching, encryption, and MDM, with joiner-mover-leaver processes that actually remove access on the day someone leaves.
Infrastructure monitored, patched, and capacity-managed, with immutable backup and tested recovery instead of a backup job nobody has restored from.
Switching, wireless, firewalls, VPN, and carrier relationships — designed, monitored, and fixed, including chasing the carrier when the circuit is the problem.
24×7 detection and response across endpoint, identity, network, and cloud, with containment under playbooks you approve and evidence kept for audits.
We manage the software and hardware vendors, renewals, and purchasing, so your team stops being the middleman between two support desks.
What outsourcing has to be measured on, reported every period so you can hold the contract to it.
80% of inbound calls answered by a live engineer within 20 seconds. Your staff reach a person who can start solving the problem, not a menu.
About three in four issues closed on the first contact. High FCR is what separates a real service desk from a ticket relay.
For the services and platforms we operate for you. Connectivity and SD-WAN transport carry their own SLAs, stated on those pages, because they measure a different layer.
An honest read, because the wrong model is expensive to unwind.
IT is essential but isn't your product, hiring has been slow or expensive, coverage gaps are hurting, or you need compliance evidence nobody currently has time to produce.
You already have IT staff worth keeping and need coverage or specialists around them — see co-managed IT, which is designed for exactly that.
Technology is your product, your environment is highly bespoke, or the knowledge is a genuine competitive advantage. We'll say so rather than sell you a contract that frustrates both sides.
The risk in outsourcing is the handover, not the steady state. Ours is staged, documented, and reversible at each step.
We inventory systems, users, licences, vendors, and contracts, review ticket history, and document what exists today — including everything the outgoing arrangement never wrote down.
Backups, identity, endpoint protection, and monitoring are brought to a known-good state first, so the environment is safe before anything is optimized.
Support channels switch to us with your staff told exactly how to reach us, tooling is deployed, and the previous provider's access is removed on a planned date rather than discovered later.
24×7 operations, monthly reporting against ASA, FCR, and SLA attainment, and a quarterly roadmap review that ties IT spend to what the business is trying to do next.
The evidence auditors, customers, and insurers ask for is produced as part of the service.
IT outsourcing is transferring your technology operations — support, infrastructure, security, and vendor management — to an external provider that runs them under a contract with defined service levels. The provider is accountable for outcomes and coverage, rather than being billed for hours.
Pricing is per user or per device each month, including tooling and licensing. The fair comparison isn't one salary: it's salaries plus recruitment, training, holiday and sickness cover, tooling licences, and the cost of losing the one person who knew how everything worked. For most organizations under about 500 staff, outsourcing wins on both cost and coverage.
That's your decision, and both paths are common. Some customers outsource because they have nobody; others keep their people and move to co-managed IT so their team keeps the work they're good at. We'll tell you which we think fits, including when the answer is to keep it in-house.
Typically four to six weeks from signature to full cutover, staged so the environment is stabilized before anything is changed. Larger or multi-site organizations take longer, and we publish the plan with dates rather than a vague ramp.
You can. Documentation, diagrams, asset records, and credentials are maintained throughout and stay yours, and the agreement includes a defined handover. We'd rather earn the renewal than rely on you being unable to leave.
80% of calls answered by a live engineer within 20 seconds, a 70–75% first-contact resolution target, and 99.95% availability for the services we operate — plus severity-based response and escalation targets in the agreement. Every one of them is reported to you each period.
We deliver the controls and evidence that make your audits possible — hardening and operating practices aligned to the frameworks your assessors and customers recognize.
Tell us your stack and priorities — we return scope, ownership, and a plan.