Is the AI IVR hard to set up?

No. You describe the outcomes you want in plain English and the AI configuration builder assembles the routing for you to review and publish. There are no menu trees to hand-build, and you can change them the same way later.

How accurate is the live transcription?

Transcripts are speaker-labeled and generated in real time, and they remain searchable after the call. Accuracy is strong for clear business audio; the summary highlights action items so nothing important is lost.

Does the AI replace our agents?

No — it assists them. The AI IVR routes and deflects simple requests, while the call assistant transcribes, prompts, and summarizes so agents can focus on the customer. Anything the AI can’t confidently handle escalates to a person.

Is conversation data kept private?

Yes. AI features run within your intSignal UCaaS tenant with data isolation, and recording and retention follow the policies you set during onboarding.

UCaaS · AI suite

AI for every business conversation

An AI layer across your whole phone system. It answers callers in natural language, transcribes and summarizes every call live, builds your call flows from a plain-English description, and coaches your team after the call — no extra tools to bolt on.

Talk to our team ⟶← All UCaaS features

Live, interactive demo — click to explore it.

AI IVRAI call assistantAI configuration builderAI reporting & analyticsAI conversation feedbackReal-time sentiment

JRJordan Rivera
Billing · (555) 018-2841REC 02:14

CallerHi, I think I was double-charged on my last invoice.

YouI can help with that — let me pull up your account.

AI assistSuggested: offer to review the duplicate charge and confirm refund window.

AICustomer reports a possible duplicate charge on last invoice. Agent to review and follow up. Sentiment: resolved positive.

AI IVR

Callers say what they need — no rigid menus

Traditional phone menus force callers to guess which number matches their problem. The AI IVR listens to a caller’s own words — “I think I was double-charged” — understands the intent, and routes them to the right queue or person.

It handles follow-up questions, recognizes common requests, and falls back gracefully to a person when it isn’t sure — so no one gets stuck in a loop.

✓Understands intentMaps free-form speech to the right destination, not just keypad presses.

✓No menu trees to maintainDescribe the outcomes you want; the AI handles the phrasing.

✓Graceful fallbackEscalates to a live agent or ring group whenever confidence is low.

✓Multilingual-readyRecognizes and responds across common business languages.

AI IVR · natural language

“How can I help you today?”

“I need billing.”

BillingSupportNew orderSales

→ Connecting to Billing…

AI call assistant

Every call transcribed, summarized, and searchable

The assistant transcribes calls as they happen, surfaces real-time prompts and answers to the agent, takes notes automatically, and writes a clean summary the moment the call ends — with action items captured, not forgotten.

✓Live transcriptionAccurate, speaker-labeled transcripts you can search later.

✓Real-time promptsSuggested answers and next steps surface during the call.

✓Automatic notesNo more scribbling — the assistant captures the details.

✓Post-call summaryA concise recap with action items delivered when the call ends.

Recording & AI transcript

NorthwindThey look strong — we’re ready to expand.

AI summaryQ3 targets met; expansion approved. Action: send updated SOW by Friday.

recallCloud recording with a searchable transcript & summary.

AI configuration builder

Build your phone system by describing it

Describe what you want in plain English — “ring sales 9 to 5, send after-hours calls to voicemail, and add a Spanish menu option” — and the AI assembles the menus, routing, hours, and groups for you to review and publish.

✓Plain-English setupTurn a sentence into a working call flow in seconds.

✓Review before publishSee exactly what the AI built and adjust before it goes live.

✓Fast changesReconfigure for a new office, campaign, or season without a project.

AI configuration builder

“Ring sales 9 to 5, send after-hours to voicemail.”

Auto-attendantRing group · SalesHours · 9–5After-hours · Voicemail

✓ Flow built & ready to publish

Analytics & coaching

Insights and coaching without the spreadsheets

Ask questions in plain language — “what were our busiest hours last week?” — and get plain-language answers back. The AI also reviews calls and messages automatically, scores quality, and coaches on tone, resolution, and compliance so every conversation gets a little better.

✓Plain-language analyticsAsk about volumes, wait times, and outcomes and get clear answers.

✓Conversation feedbackAutomatic scoring on tone, resolution, and compliance.

✓Real-time sentimentLive cues so agents can adjust in the moment.

✓Coaching at scaleEvery call reviewed — not just the handful a supervisor can listen to.

AI reporting & coaching

Resolved first contact82%

Positive sentiment76%

Avg. handle < 5 min68%

Compliance adherence97%

ask“What were our busiest hours?” — answered in plain language.

See the AI suite on a live call

We’ll walk your team through the AI IVR, live transcription, and coaching on a real call flow.

Book a walkthrough ⟶