UCaaS · Call routing
Send every call to the right place, automatically
Greet callers, route them by department or schedule, and make sure nothing rings out or gets missed. Build it all yourself with a visual drag-and-drop editor — or describe it in plain English and let the AI assemble it.
Auto-attendant / IVR
Greet and route every caller
A multi-level auto-attendant answers instantly and points callers to the right department, person, or self-service option — with custom greetings and music on hold. Add the AI IVR and callers can simply say what they need instead of pressing numbers.
Groups & queues
Ring the right people, hold the rest in line
Ring groups alert a whole team at once or in sequence, so calls get answered fast. When everyone’s busy, call queues hold callers in order with position and wait handling — and can offer a callback instead of a hold.
Schedules
Different rules for open, closed, and holidays
Business-hours routing and time conditions send calls one way during the day and another after hours, on weekends, or on holidays — automatically. Find-me/follow-me reaches you across extensions and even external numbers so you don’t miss the important ones.
Setup
Build and change flows yourself
A visual drag-and-drop editor lets you build call flows, IVR menus, and routing on a canvas and see the whole system at a glance. Start in simple mode for everyday edits and switch to advanced when you need fine-grained control — no ticket, no waiting.
Map your ideal call flow
Bring your departments, hours, and escalation paths — we’ll turn them into a clean routing plan.