Owners and admins see your workspace's plan, usage and invoices in Admin → Billing, titled Billing & usage. For what each plan includes, see UCaaS plans and per-user pricing.
Your plan
The Current plan card shows:
- the plan name,
- the price per seat, whether you're billed monthly or annual, and how many seats you have,
- a status badge.
| Status | Meaning |
|---|---|
| Not billed | Billing hasn't been set up yet |
| trialing | You're in a trial period |
| active | Your plan is active and paid |
| past_due | A payment failed. Update your payment method. |
| canceling | Your plan ends at the end of the current period |
| canceled | Your plan has ended |
If you see "No plan assigned yet. Contact your administrator to choose a package.", contact your intSignal account team to choose a plan.
Set up billing and manage payment
| Button | What it does |
|---|---|
| Set up billing | Opens a secure checkout to start paying for your plan. Shown until billing is active. |
| Manage billing & payment method | Opens a secure billing page to update your card and billing details |
| Cancel plan | Asks "Cancel your plan at period end?" Your plan continues until the end of the period you've paid for. |
Annual plans are billed once a year. If Set up billing isn't available for your workspace yet, your intSignal account team activates online payment for you.
Changing plans, seats or add-ons
To change your plan, add or remove seats, or add features, contact your intSignal account team. Plan changes aren't made on this page.
Usage this period
Usage this period shows how much you've used against your plan's allowances. ∞ means unlimited.
| Usage | What counts |
|---|---|
| Domestic minutes | Outgoing call minutes to +1 numbers, such as in the US and Canada |
| SMS segments | Texts you send. A long text counts as more than one segment. |
| Phone numbers | The numbers in your workspace |
| AI minutes | AI usage included in your plan |
International call minutes are shown separately as + N international minutes (billed as overage).
A billing period is a calendar month.
Keep usage predictable
Check this page mid-month. If texting, minutes or numbers are close to your allowance, talk to your account team about whether a different plan suits you better.
Estimated charges
Estimated charges this period lists each charge, including any overage, with an Estimated total. It's an estimate for the current period. "Final charges are billed at period close." Usage above your allowances is charged at the start of the following month.
Invoices
Once you've been billed, Invoices lists each invoice with its number, period, status and total. Select an invoice to open it.
Who can see billing
Only owners and admins can open Billing. Everyone can see calling and texting activity on the Analytics page.