Porting moves phone numbers you already have from your current phone company to intSignal, so customers keep calling the numbers they know. Owners and admins request ports in Admin → Port numbers, on the page titled Number Porting.
Before you start
Get these details from your current phone company. They're usually on your bill or in your online account. If anything doesn't match their records exactly, the port can be rejected.
| You'll need | Where to find it |
|---|---|
| The numbers to port | Every number you want to move |
| Current (losing) carrier | The company you're moving from |
| Account number | On your bill from that company |
| Billing telephone number (BTN) | The main number on the account, shown on your bill |
| Account PIN / passcode | Many carriers require a port-out PIN. Some let you create one online or by phone. |
| Authorized name | The account holder, or someone authorized on the account |
| Service address | The address on the account, exactly as the carrier has it |
Don't cancel your old service yet
Keep your account with your current carrier open until the port is complete. Cancelling early can release the numbers and they may be lost.
Submit a port request
Start a request
In Port numbers, select New request (Port a number).
List the numbers
In Numbers to port, enter each number on its own line, or separate them with commas.
Enter the account details
Fill in Current (losing) carrier, Account number, Billing telephone number (BTN), Account PIN / passcode, Authorized name and Service address, exactly as they appear on your current account.
Choose a date
Choose a Desired port date. Pick a quiet day, and allow plenty of time. Your current carrier has to approve the move first.
Submit
Submit the request. It appears in your list as Submitted, with the date.
The numbers, carrier, account number and authorized name are required:
| Message | Fix |
|---|---|
| "Enter at least one valid phone number to port." | Check every number is complete, including the area code. |
| "The current (losing) carrier is required." | Enter the name of the company you're leaving. |
| "The account number with the current carrier is required." | Copy it from your bill. |
| "The name of the person authorizing the port is required." | Enter the account holder's name. |
For your security, the PIN is never shown again after you submit.
Track your request
intSignal works with your current carrier and updates the status as the port moves along. The list refreshes by itself.
| Status | What's happening |
|---|---|
| Submitted | intSignal has your request. |
| In review | intSignal is checking the details and sending the request to your current carrier. |
| FOC received | Your current carrier has committed to a date for the move. The list shows it as FOC with the date. |
| Porting | The numbers are moving now. |
| Completed | The numbers now work with intSignal. |
| Rejected | The carrier didn't accept the request. The reason is shown. Correct the details and submit a new request. |
| Cancelled | The request was cancelled. |
The most common reasons for rejection are a wrong account number, PIN, authorized name or service address. Check them against your latest bill or ask your current carrier.
Cancel a request
Select Cancel request and confirm "Cancel this port request?". You can cancel until the port reaches Porting. After that you'll see a message that the request can no longer be cancelled.
On port day
- Check your numbers. When the status is Completed, go to Admin → Numbers and check the ported numbers are listed. If any are missing, contact intSignal.
- Route them. Send each number to the right extension, menu or AI receptionist. See Phone numbers & caller ID. Select Apply Configuration.
- Test. Call each number from a mobile phone, and send a text to any number you'll text from.
- Texting. Ask intSignal to add the ported numbers to your texting registration.
- Then cancel your old service, once every number works.
Set up routing before port day
Build your auto attendants, ring groups and business hours ahead of time, so the numbers only need to be routed when they arrive.