intSignal UCaaS is a complete cloud communications system for your business. Your team calls, texts, chats, meets and faxes from one app, intSignal Connect, at connect.intsignal.com. There's nothing to install and nothing to maintain.
These guides explain how to set up and use every part of it. For what the platform includes and how it's licensed, see the intSignal UCaaS cloud phone system product page. New here? Start with Getting started.
What's included
| Calling | A browser phone with transfer, recording and your team's live status. Extensions, phone numbers, and full call routing: auto attendants, ring groups, queues, business hours and paging. |
| Voicemail | A visual inbox with automatic transcripts, summaries and email alerts |
| Business texting | A shared inbox for your business numbers, with photos, group texts and carrier registration |
| Team chat | Channels, direct messages, file sharing and instant video huddles |
| Video meetings | Meetings, webinars and webcasts with guest links, moderation, recording and phone dial-in |
| Fax | Send and receive faxes as PDFs |
| Web chat | A chat widget for your website, answered from the same app |
| Contact center | A live Switchboard, a Wallboard with service levels and callbacks, and skills-based queues |
| AI | An AI receptionist for calls and texts, live transcripts and call notes, quality and compliance review, and routing you design by chatting |
| Integrations | A REST API, webhooks and CRM screen-pop |
How it's organized
- Your workspace. Everyone in your organization works in one workspace, with one of three roles: Owner, Admin or Member.
- Everyday tools for everyone. Phone, Messages, Team Chat, Web Chat, Contacts, Video, Fax and Analytics are in the sidebar for all members. See Finding your way around.
- Settings for owners and admins. The phone system is configured in Admin → Settings, with an Easy view for the essentials and an Advanced view for everything.
- Safe changes. Call-routing changes are staged until you apply them, and every applied version can be restored.
Emergency calling comes first
Every extension needs a confirmed emergency (911) address before it can make calls or send texts. Each person confirms their own location the first time their phone connects. See Emergency calling (E911).
Popular guides
Getting set up
- Getting started checklist
- Invite your team
- Create extensions
- Route your main number
- Register for business texting
Using it every day
Running your phone system