An auto-attendant (also called an IVR or phone menu) greets callers and routes each key press to a destination — "Press 1 for Sales, 2 for Support." Create one under Call Flows. It's the front door of intSignal's auto-attendant, IVR and call routing, which also covers ring groups, queues, and business-hours rules.
Set up a menu
- Number and name for the menu
- A greeting — the message callers hear
- Keypad entries — map each digit
0–9to a destination - Timeout — how long to wait for a key press
Record the greeting from a handset
Dial *81<menu number> from any phone on your account to record that menu's
greeting — handy for updating it quickly without uploading a file.
Advanced options
Switch on Advanced mode for full control of misdials and non-responses:
- Max retries — how many times to re-prompt (default 3)
- Invalid-key destination — where to send callers who keep pressing keys that aren't on the menu
- Timeout destination — where to send callers who never press anything
Destinations
Almost every routing field — menu keys, no-answer failovers, business-hours open/closed — uses the same destination picker. Start typing a number or a name and it autocompletes across everything you can route to:
- Extensions
- Ring groups
- Call queues
- Other auto-attendants
- Announcements
- Time conditions
Results show as type → number → name, e.g. Ring group → 600 → Sales.
Note
When you save, the system checks for routing loops and won't let a chain of destinations trap a caller in a cycle. The call-flow map also flags loops and dead-ends.