Access to the phone system is governed by roles. Give each person the role that matches what they need to do.
Roles
| Role | Can do |
|---|---|
| Owner | Everything, including account-level settings |
| Admin | The full Configuration Console — extensions, routing, meetings, messaging, reports |
| Member | Use the phone, messages, and meetings |
Owners and Admins land in the full console. Plain Members get the phone, messages, and meetings, plus a prompt to ask an admin if they need something configured.
The member workspace
Members have a self-serve workspace ("My Workspace") scoped to their own account. If someone belongs to more than one organization, an account selector lets them switch.
From their workspace a member can:
- Use the browser phone and check voicemail
- Send and receive business texts
- Join and host video meetings
- Confirm their own emergency address
Tip
Everyone should complete their own emergency-address confirmation — it doesn't require an admin, and outbound calling stays blocked until it's done.