A ring group rings several extensions from a single number — so a call to "Sales" reaches the whole team. Create one under Call Flows.
Set up a ring group
- Number and name (e.g.
600/ "Sales") - Ring time — how long to keep ringing
- Member extensions — who's in the group
- If no answer → a failover destination (another extension, ring group, queue, menu, or voicemail)
Ring strategies
| Strategy | How it rings |
|---|---|
| Ring-all | Every member rings at once |
| Hunt | One member at a time, in order |
| Memory-hunt | Adds one more member on each round (first, then first two, and so on) |
Tip
Ring groups are best when a team should all get a shot at the call quickly. If callers should wait in line for the next free agent instead, use a call queue.
What happens if no one answers
The If no answer → destination catches the call — commonly a voicemail box, an announcement, or another team. You can chain failovers (for example, ring group → queue → voicemail); the call-flow map shows the whole path.