Reports turn your day-to-day activity into operational insight, and CSV exports let you take the underlying records anywhere. You get SLA compliance and throughput reporting over the work the platform already tracks, without exporting it to a separate BI tool first.
Reports
Choose a window of 7, 30, or 90 days. Reports show:
Key metrics
- SLA compliance %
- Mean time to acknowledge (MTTA) and mean time to resolve (MTTR)
- Tickets opened / resolved and the resolution rate
- Work orders completed / open and average completion hours
- Alerts fired
Charts
- Opened-vs-resolved ticket trend
- Open tickets by priority
- Work orders by status
- Top technicians by completed orders
CSV exports
Download records for reporting, compliance, or offline analysis:
- Tickets
- Work orders
- Inventory
- Audit log (for access admins)
Each export respects the same access rules as its on-screen list, so people only export what they're allowed to see.
Filtering & pagination
Major lists — tickets and work orders — support filtering by status, priority, site, and technician, free-text search, sortable columns, and paging, so you can narrow down before you export.