ICP keeps your team informed in the app and by email, driven by the events that matter in your operation — the in-app and email notifications that come with the platform.
In-app feed
Every member has a notification feed and an unread count. Each notification shows its severity, type, title, body, a deep link to the record, and the related entity — plus a mark-all-read action.
Email notifications
- Each user can turn email delivery on or off in their preferences
- Admins can view an email delivery log — recipient, subject, status, and any error — as a record of what was actually sent
What triggers a notification
Notifications (and outbound webhooks) are driven by events such as:
| Event | Fires when |
|---|---|
ticket.opened | A ticket is created |
alert.ticket | An alert opened a ticket |
ticket.escalated | A ticket is escalated |
ticket.re-escalated | An escalated ticket escalates again |
command.failed | A device command failed |
Tip
Want these events in your own systems (chat, a PSA, a dashboard)? Subscribe to them with outbound webhooks.