Cybersecurity · Technology
This technology company would rather its engineers build product than run IT — yet held customer data with no security program and fielded compliance questions in every sales cycle. intSignal took the operational stack off their desk.
The problem
Engineers absorbing IT work instead of building product.
What we did
Full and complete IT support.
The outcome
Engineering time returned to product instead of IT firefighting.
The challenge
Engineers absorbing IT work instead of building product. No security program despite holding customer data. Compliance questions arriving in sales cycles. Credential hygiene and endpoint management left to individuals.
security controls now in place, correlated and monitored around the clock — up from none.
The approach
Full and complete IT support. Cybersecurity and compliance: SIEM, XDR, EDR. Microsoft 365, password manager, dark-web monitoring. NaaS and UCaaS.
The thinking
The most expensive way for a software company to run IT is to have its engineers do it. We took the whole operational stack under one provider so the team could stay on product, and chose an integrated security program over point tools so security diligence could be answered from evidence, not assembled in a scramble each time a prospect asked.
Why it works
The bigger lesson underneath the numbers is about accountability. Spread the same scope across a dozen small vendors — one for the firewall, one for email, one for the phones, one for each site — and every incident becomes a conference call where nobody is responsible and everybody points sideways. Consolidating to one provider ends that: a single team owns the outcome, a single number gets called, and the systems are unified rather than bolted together at the seams. It also changes the incentives. A large managed engagement is a serious relationship for the provider — real revenue, real stakes — so the provider has every reason to keep it healthy, where a small vendor with a small contract simply doesn't. You stop being one of a hundred accounts spread thin and become the account that matters.
Built to hold up
SIEM, XDR, and EDR for detection across endpoints and cloud. Dark-web monitoring for leaked credentials. Password manager to end reuse. Compliance controls implemented and evidenced for sales diligence.
Outcome
Engineering time returned to product, customer data is covered by SIEM, XDR and EDR, and security diligence is answered from day one. Network hardware ownership is gone, and IT, security and phones run under one provider.
NaaS removed network hardware ownership. Bundled security tooling replaced separate subscriptions. One provider for IT, security, and phones.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
Shown on request. Some engagements remain confidential by contract.
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