Cybersecurity · Professional services
A regional services company carried real risk with no security program and no one accountable for IT — unmanaged endpoints, ageing firewall hardware and a phone system nobody wanted to touch. intSignal took the whole stack.
The problem
No security program, and no clear owner of IT outcomes.
What we did
Full and complete IT support with cybersecurity and compliance.
The outcome
Consolidated support, security, and telephony into one provider and one bill.
The challenge
No security program, and no clear owner of IT outcomes. Endpoints unmanaged and unmonitored across the business. Compliance questions from customers with no evidence behind the answers. Aging firewall hardware and a phone system nobody wanted to touch.
security controls now in place, correlated and monitored around the clock — up from none.
The approach
Full and complete IT support with cybersecurity and compliance. SIEM, XDR, EDR, and FWaaS. Microsoft 365, password manager, dark-web monitoring. UCaaS.
The thinking
The choice here was between buying more tools or buying an outcome. Tools without someone to run them are shelfware, so we delivered the whole stack — detection, perimeter, credentials and support — as one managed service rather than a shopping list. Consolidating to one provider also ended the firewall-refresh treadmill and the vendor sprawl that had left the business exposed in the first place.
Why it works
The bigger lesson underneath the numbers is about accountability. Spread the same scope across a dozen small vendors — one for the firewall, one for email, one for the phones, one for each site — and every incident becomes a conference call where nobody is responsible and everybody points sideways. Consolidating to one provider ends that: a single team owns the outcome, a single number gets called, and the systems are unified rather than bolted together at the seams. It also changes the incentives. A large managed engagement is a serious relationship for the provider — real revenue, real stakes — so the provider has every reason to keep it healthy, where a small vendor with a small contract simply doesn't. You stop being one of a hundred accounts spread thin and become the account that matters.
Built to hold up
SIEM, XDR, and EDR deployed for real detection and response. Dark-web monitoring for exposed credentials. Password manager to end shared and reused credentials. Compliance controls implemented and documented.
Outcome
Detection now runs where there was none, firewall hardware and its refresh cycle are gone, and support, security and telephony consolidated into one provider and one bill. The business moved from exposed to monitored without hiring internally.
FWaaS eliminated firewall appliance purchases and refreshes. Bundled security tooling beat the cost of assembling it piecemeal. Managed coverage removed the need for internal IT hiring.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
Shown on request. Some engagements remain confidential by contract.
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