Cybersecurity · Professional services
This professional-services firm wanted one provider to own the whole stack — support, security, compliance, email and phones — and to prove it was working. intSignal replaced reactive break-fix and fragmented vendors with a single managed engagement.
The problem
IT handled reactively, with no security program behind it.
What we did
Full and complete IT support.
The outcome
One provider replaced fragmented support, security, and phone vendors.
The challenge
IT handled reactively, with no security program behind it. Client-confidential data with no monitoring or access discipline. Compliance expectations from clients they couldn't evidence. Passwords shared informally and credentials exposed without anyone knowing.
security controls now in place, correlated and monitored around the clock — up from none.
The approach
Full and complete IT support. Cybersecurity and compliance: SIEM, XDR, EDR, FWaaS. Microsoft 365, password manager, and dark-web monitoring. UCaaS for business communications.
The thinking
Assembling a security program from separate point products leaves gaps between them — and nobody who owns the whole. We chose an integrated SIEM/XDR/EDR stack under one provider precisely so detection is correlated across identity, endpoint and network, and so there's a single team accountable when something fires. Fewer moving parts, fewer seams for an attacker to hide in, and one number to call.
Why it works
The bigger lesson underneath the numbers is about accountability. Spread the same scope across a dozen small vendors — one for the firewall, one for email, one for the phones, one for each site — and every incident becomes a conference call where nobody is responsible and everybody points sideways. Consolidating to one provider ends that: a single team owns the outcome, a single number gets called, and the systems are unified rather than bolted together at the seams. It also changes the incentives. A large managed engagement is a serious relationship for the provider — real revenue, real stakes — so the provider has every reason to keep it healthy, where a small vendor with a small contract simply doesn't. You stop being one of a hundred accounts spread thin and become the account that matters.
Built to hold up
SIEM correlation with XDR and EDR gives detection instead of hope. Dark-web monitoring flags leaked credentials before they're used. Password manager ended informal credential sharing. Compliance controls documented and evidenced for client due diligence.
Outcome
Client-confidential work is now covered by SIEM, XDR and EDR detection, informal credential sharing ended with a password manager, and compliance answers are backed by evidence for client due diligence. One provider owns the outcome instead of several owning pieces.
Bundled SIEM/XDR/EDR cost less than buying and running the tools separately. FWaaS removed firewall hardware and its refresh cycle. Fully managed IT avoided the cost of internal staff and their coverage gaps.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
Shown on request. Some engagements remain confidential by contract.
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