Operations · Security services
A security patrol company runs on dispatch, evidence and being able to prove what happened — but tracked cases, contracts and staffing across disconnected tools. intSignal built a case and dispatch platform and delivered the national IT and security behind it, plus a VSaaS offering it now resells to its own customers.
The problem
Dispatch, cases, contracts, and staffing tracked across disconnected tools.
What we did
Case and dispatch platform with contract and employee management.
The outcome
One platform replaced separate dispatch, case, contract, and HR systems.
The challenge
Dispatch, cases, contracts, and staffing tracked across disconnected tools. Their own customers wanting video surveillance as a service. A national footprint with no consistent network or security. Compliance and security expectations from the clients they protect.
The approach
Case and dispatch platform with contract and employee management. VSaaS delivered for their own customers. NaaS, SD-WAN, FWaaS, and national IT support. SIEM, XDR, EDR, Microsoft 365, password manager, dark-web monitoring, vCISO, UCaaS.
Why it works
The bigger lesson underneath the numbers is about accountability. Spread the same scope across a dozen small vendors — one for the firewall, one for email, one for the phones, one for each site — and every incident becomes a conference call where nobody is responsible and everybody points sideways. Consolidating to one provider ends that: a single team owns the outcome, a single number gets called, and the systems are unified rather than bolted together at the seams. It also changes the incentives. A large managed engagement is a serious relationship for the provider — real revenue, real stakes — so the provider has every reason to keep it healthy, where a small vendor with a small contract simply doesn't. You stop being one of a hundred accounts spread thin and become the account that matters.
The thinking
Running dispatch, cases, contracts and staffing on separate tools means the evidence that a patrol company lives or dies on is scattered across systems that don't talk. We built one platform because unification wasn't a nice-to-have here — it's what makes a record defensible. Owning the platform and the IT and security behind it under one provider also let them turn video surveillance into something they resell, rather than another vendor to manage.
Outcome
Dispatch, cases, contracts and staffing consolidated from four systems into one, records became defensible evidence, and a distributed national workforce is covered by SIEM, XDR and EDR under a virtual CISO. The company gained a new revenue line — video surveillance it sells onward — on the same platform.
VSaaS turned into a service they can sell to their own customers. NaaS and SD-WAN removed per-site hardware and premium circuits. vCISO provided security leadership without a full-time executive.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
A national security patrol company
Confidential by contract.
Security services
Field inspection work is only as good as the record it leaves. This company needed dispatch, evidence, and communications that hold up — nationally.
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