Operations · Security services
Field inspection work is only as good as the record it leaves — this national company needed dispatch, evidence and communications that hold up, across a distributed footprint. intSignal delivered the case and dispatch platform and the national IT and security to run it.
The problem
Field teams dispatched and tracked across a national footprint.
What we did
Case and dispatch platform with contract and employee management, plus VSaaS.
The outcome
Consolidated dispatch, case, contract, and employee management into one platform.
The challenge
Field teams dispatched and tracked across a national footprint. Case and contract records that must stand up to scrutiny. Inconsistent connectivity and security at distributed sites. No internal security leadership.
The approach
Case and dispatch platform with contract and employee management, plus VSaaS. NaaS, SD-WAN, FWaaS, and national IT support. SIEM, XDR, EDR, Microsoft 365, password manager, dark-web monitoring. Virtual CISO and UCaaS.
Why it works
The bigger lesson underneath the numbers is about accountability. Spread the same scope across a dozen small vendors — one for the firewall, one for email, one for the phones, one for each site — and every incident becomes a conference call where nobody is responsible and everybody points sideways. Consolidating to one provider ends that: a single team owns the outcome, a single number gets called, and the systems are unified rather than bolted together at the seams. It also changes the incentives. A large managed engagement is a serious relationship for the provider — real revenue, real stakes — so the provider has every reason to keep it healthy, where a small vendor with a small contract simply doesn't. You stop being one of a hundred accounts spread thin and become the account that matters.
The thinking
Field inspection records have to hold up to scrutiny, which is hard when dispatch, cases and contracts live in different places. We consolidated them onto one platform and put the national IT and security under the same provider so there's a single audit trail and a single owner — not a patchwork of regional vendors each responsible for a fragment of the truth.
Outcome
Field teams are dispatched and tracked on one platform, every case and contract record carries a clear audit trail, and connectivity and security are standardised across sites under a virtual CISO — one national provider in place of regional vendors.
NaaS and SD-WAN cut per-site network cost and eliminated hardware refresh. One national provider instead of regional IT vendors. vCISO instead of a full-time security executive.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
Shown on request. Some engagements remain confidential by contract.
Security services
A patrol company runs on dispatch, evidence, and being able to prove what happened. They needed a platform for it — and the IT and security to back it.
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