Operations · Energy & utilities
This utility carried decades of network equipment from different vendors, field crews to dispatch, and no single view of any of it. intSignal unified the estate without ripping out working equipment and put dispatch, monitoring and cases on one platform.
The problem
Network equipment from multiple vendors with no unified management.
What we did
Vendor-neutral network equipment unification with central management.
The outcome
Vendor-neutral unification avoided a forced rip-and-replace of working equipment.
The challenge
Network equipment from multiple vendors with no unified management. Field dispatch, monitoring, and case management in separate systems. Critical infrastructure security expectations to meet and evidence. No single view of the network or the work happening on it.
The approach
Vendor-neutral network equipment unification with central management. Dispatch, monitoring, and case management on one platform, plus ERP. NaaS, SD-WAN, FWaaS, and national support. SIEM, XDR, EDR, Microsoft 365, password manager, dark-web monitoring, UCaaS.
Why it works
The bigger lesson underneath the numbers is about accountability. Spread the same scope across a dozen small vendors — one for the firewall, one for email, one for the phones, one for each site — and every incident becomes a conference call where nobody is responsible and everybody points sideways. Consolidating to one provider ends that: a single team owns the outcome, a single number gets called, and the systems are unified rather than bolted together at the seams. It also changes the incentives. A large managed engagement is a serious relationship for the provider — real revenue, real stakes — so the provider has every reason to keep it healthy, where a small vendor with a small contract simply doesn't. You stop being one of a hundred accounts spread thin and become the account that matters.
The thinking
A utility can't rip out decades of working network equipment to satisfy a vendor's roadmap. We chose a vendor-neutral approach that unifies the estate as it is — one console across hardware from many eras — and consolidated dispatch, monitoring and cases onto one platform. Keeping what works while unifying how it's managed is both cheaper and less risky than a forced replacement, and it puts one provider in front of an estate that used to answer to many.
Outcome
Vendor-neutral unification gave the utility one console across hardware from many eras, dispatch and case management consolidated from three systems into one, and SIEM/XDR/EDR detection now covers critical infrastructure under documented compliance — with nothing working thrown away to get there.
One platform replaced separate dispatch, monitoring, and case tools. NaaS and SD-WAN cut per-site network cost. ERP consolidation removed duplicated back-office systems.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
A regional utility company
Confidential by contract.
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