AI & detection · Sports & recreation
This sports and recreation operator ran a busy floor where staff couldn't watch every corner — falls, equipment misuse and violence were discovered late, with real liability attached. intSignal deployed a camera system with AI fall, misuse and violence detection, and integrated the facility's IT, membership platform and phones alongside it.
The problem
Incidents on a busy floor that staff can't watch every corner of.
What we did
Camera system with AI fall, misuse, and violence detection plus monitoring.
The outcome
AI detection meant coverage without staffing a monitoring seat.
The challenge
Incidents on a busy floor that staff can't watch every corner of. Falls and injuries discovered late, with real liability attached. Cameras recording everything and surfacing nothing. Member management, signage, and phones running as disconnected systems.
The thinking
AI detection on live video is latency- and privacy-sensitive, so where the analysis runs matters. We kept detection close to the cameras and integrated it with the systems the facility already relies on, rather than shipping everything to a generic cloud service and bolting the results on afterwards. Building it into one platform — cameras, membership, signage and phones — meant the facility got a system that works together, owned by one provider, instead of four products that don't.
The approach
Camera system with AI fall, misuse, and violence detection plus monitoring. Digital signage and a custom CRM and member platform. Full IT support and cybersecurity. UCaaS integrated with their custom system and AI.
Why it works
The quieter win is accountability. When a custom platform, its hosting, its security and its phone system come from four different vendors, the gaps between them are where things break — and no one owns the gap. Building and running it as one means a single team is answerable for the whole, the systems are unified by design rather than integrated after the fact, and there's one relationship to manage instead of a switchboard of suppliers. For a small team, that unification is the difference between technology being a tool and being a second job.
Outcome
Incidents are now flagged in seconds rather than at the end of a shift, across zones nobody physically walks, with no additional staff hired to watch screens. Member management, signage, cameras and phones run as one integrated system instead of four disconnected ones.
Early incident detection reduces injury severity and the liability that follows. Custom CRM and platform replaced separate membership and scheduling subscriptions. One provider for cameras, IT, security, signage, and phones.
How these figures were derived
Effort and outcomes are reconstructed from production systems of record — ticket histories, call detail records, dispatch and SOC/NOC telemetry — read end to end rather than sampled. Cost comparisons are indexed to a baseline, never a fee or rate. Where a figure is modelled rather than measured it is labelled as such, and the model is documented and available to defend on request.
Customer
Shown on request. Some engagements remain confidential by contract.
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